Communication Monitoring
Categories:
Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk.
Voice & Text Analytics
Supports a variety of data sources, including text and voice
Contact center analytics
Open API & Integration with hundreds of 3rd party systems, including CRM
Customer Experience Analytics
Improve revenue by uncovering hidden insights from customer conversations
Sentiment & tone analysis
Predict customer concern & churn
Quality Assurance
Contact center analytics to ensure staff meets quality requirements
Automate the supervision process for workforce monitoring
In addition, Cognitive View offers custom pricing for advanced modules like compliance, conduct risk, and video analytics which is not mentioned here. Please connect with mailto:sales@cognitiveview.com to discuss your requirements.
Support Information:
Customers can submit issues directly to our support team from our website: https://help.cognitiveview.com (24/7/365). The site allows customer to submit an issue report or leave a message through the chat support. Please include as much detail as possible on the issue. Online support is available during standard business hours (M-F 10:30 AM -9 PM AEST). Off-hours support is finite and responses may be delayed.
To submit additional information, include attachments/screenshots, or escalate an urgent issue, please e-mail us at support@cognitiveview.com.
A member of our team will respond immediately upon receipt. For further information please visit: https://help.cognitiveview.com/hc/en-us/articles/360053544894-Cognitive-View-Application-Support-Services.
Description
Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk.
Voice & Text Analytics
Supports a variety of data sources, including text and voice
Contact center analytics
Open API & Integration with hundreds of 3rd party systems, including CRM
Customer Experience Analytics
Improve revenue by uncovering hidden insights from customer conversations
Sentiment & tone analysis
Predict customer concern & churn
Quality Assurance
Contact center analytics to ensure staff meets quality requirements
Automate the supervision process for workforce monitoring
In addition, Cognitive View offers custom pricing for advanced modules like compliance, conduct risk, and video analytics which is not mentioned here. Please connect with mailto:sales@cognitiveview.com to discuss your requirements.
Support Information:
Customers can submit issues directly to our support team from our website: https://help.cognitiveview.com (24/7/365). The site allows customer to submit an issue report or leave a message through the chat support. Please include as much detail as possible on the issue. Online support is available during standard business hours (M-F 10:30 AM -9 PM AEST). Off-hours support is finite and responses may be delayed.
To submit additional information, include attachments/screenshots, or escalate an urgent issue, please e-mail us at support@cognitiveview.com.
A member of our team will respond immediately upon receipt. For further information please visit: https://help.cognitiveview.com/hc/en-us/articles/360053544894-Cognitive-View-Application-Support-Services.
Version
unkown
Documentation
SLA
https://cloud.ibm.com/docs/overview?topic=overview-slas
Data
The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/