IBM

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• 16: Communication Monitoring
• 17: Ibm Match 360 With Watson
• 18: Knowledge Studio
• 19: Language Translator
• 20: Machine Learning
• 21: Natural Language Understanding
• 22: Speech To Text
• 23: Statum Kpi
• 24: Text To Speech
• 25: Tone Analyzer
• 26: Watson Assistant
• 27: Watson Discovery
• 28: Watson Knowledge Catalog
• 29: Watson Openscale
• 30: Watson Studio

1 -

Communication Monitoring

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://help.cognitiveview.com/hc/en-us/categories/360003768493-Cognitive-View-Platform-Documentation>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk.

Voice & Text Analytics

Supports a variety of data sources, including text and voice

Contact center analytics

Open API & Integration with hundreds of 3rd party systems, including CRM

Customer Experience Analytics

Improve revenue by uncovering hidden insights from customer conversations

Sentiment & tone analysis

Predict customer concern & churn

Quality Assurance

Contact center analytics to ensure staff meets quality requirements

Automate the supervision process for workforce monitoring

In addition, Cognitive View offers custom pricing for advanced modules like compliance, conduct risk, and video analytics which is not mentioned here. Please connect with mailto:sales@cognitiveview.com to discuss your requirements.

Support Information:

Customers can submit issues directly to our support team from our website: https://help.cognitiveview.com (24/7/365). The site allows customer to submit an issue report or leave a message through the chat support. Please include as much detail as possible on the issue. Online support is available during standard business hours (M-F 10:30 AM -9 PM AEST). Off-hours support is finite and responses may be delayed.

To submit additional information, include attachments/screenshots, or escalate an urgent issue, please e-mail us at support@cognitiveview.com.

A member of our team will respond immediately upon receipt. For further information please visit: https://help.cognitiveview.com/hc/en-us/articles/360053544894-Cognitive-View-Application-Support-Services.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

2 -

Ibm Match 360 With Watson

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/mdm>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Use IBM Match 360 with Watson to quickly build data pipelines for

analytics and other data science use cases using master data. Start with your IBM MDM Advanced or Standard Edition entities, or with any data assets containing party information from the knowledge catalog and quickly map and model new attributes to your data model for a more complete view of your customers. The AI-powered matching engine speeds configuration using the same statistical methods clients have relied on to produce accurate match results. Results can be accessed via RESTful APIs, exported to flat files, or viewed online via the entity explorer.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

3 -

Knowledge Studio

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/docs/watson-knowledge-studio?topic=watson-knowledge-studio-wks_tutintro>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Teach Watson the language of your domain with custom machine

learning models that identify entities and relationships unique to your industry in unstructured text. Build your models in a collaborative environment designed for both developers and domain experts, without needing to write code. Use the models in Watson Discovery, Watson Natural Language Understanding and Watson Explorer.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

4 -

Language Translator

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/language-translator>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Neural Machine Translation comes standard for each language

pair. Corpus customization allows you to create your own translation models which account for regional or industry-specific terms. Instantly translate your content into multiple languages. From translating documents, apps, and websites to creating multilingual chatbots, what will you build?

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

5 -

Machine Learning

• Author: IBM
• Version: unkown
• Modified: 17-02-2022
• Created: 17-02-2022
• https://cloud.ibm.com/apidocs/machine-learning
• Tags: cloud service, ai, artificial intelligence, software interface
• Categories: AI/ML

Description

IBM Watson Machine Learning is a full-service IBM Cloud offering that makes it easy for developers and data scientists to work together to integrate predictive capabilities with their applications. The Machine Learning service is a set of REST APIs that you can call from any programming language to develop applications that make smarter decisions, solve tough problems, and improve user outcomes.

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

6 -

Natural Language Understanding

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/natural-language-understanding>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Use advanced NLP to analyze text and extract meta-data from content

such as concepts, entities, keywords, categories, sentiment, emotion, relations, and semantic roles. Apply custom annotation models developed using Watson Knowledge Studio to identify industry/domain specific entities and relations in unstructured text with Watson NLU.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

7 -

Speech To Text

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/speech-to-text>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    The Speech to Text service converts the human voice into the written

word. The service uses deep-learning AI to apply knowledge of grammar, language structure, and the composition of audio and voice signals to accurately transcribe human speech. It can be used in applications such as voice-automated chatbots, analytic tools for customer-service call centers, and multi-media transcription, among many others.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

8 -

Statum Kpi

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://www.amberoon.com/amberoon-statum>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Amberoon Statum KPI is a performance management solution that helps

banks directly measure and manage their performance against peer banks. Unlike traditional operational analytics systems, Statum provides sharp insights into the future through rigorous analysis of performance patterns across multiple financial services institutions. Statum KPI leverages advances in AI, data engineering and security to create a system of insight to support key operational decisions.

Support Information

Customers can submit issues directly to our support team via email: statumkpi_help@Amberoon.com (24/7/365). You can expect a response to all help desk tickets within one (1) business day. Daytime support responses will be done during standard business hours (M-F 8AM - 5PM US PST), with the exclusion of Federal and Bank Holidays.

Support Locations: US and India

Service Status Page: https://ibmbroker.amberoon.com/statumservicestatus

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

9 -

Text To Speech

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/text-to-speech>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    The Text to Speech service converts written text to natural-sounding

speech. The service streams the synthesized audio back with minimal delay. The audio uses appropriate cadence and intonation for its language and dialect to provide voices that are smooth and natural. The service can be used in applications such as voice-automated chatbots, as well as a variety of voice-driven and screenless applications, such as tools for the disabled or visually impaired, video narration and voice over, and educational and home-automation solutions.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

10 -

Tone Analyzer

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/tone-analyzer>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    People show various tones, such as joy, sadness, anger, and

agreeableness, in daily communications. Such tones can impact the effectiveness of communication in different contexts. Tone Analyzer leverages cognitive linguistic analysis to identify a variety of tones at both the sentence and document level. This insight can then used to refine and improve communications. It detects three types of tones, including emotion (anger, disgust, fear, joy and sadness), social propensities (openness, conscientiousness, extroversion, agreeableness, and emotional range), and language styles (analytical, confident and tentative) from text.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

11 -

Watson Assistant

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/assistant>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Watson Assistant lets you build conversational interfaces into any

application, device, or channel. Add a natural language interface to your application to automate interactions with your end users. Common applications include virtual agents and chat bots that can integrate and communicate on any channel or device. Train Watson Conversation service through an easy-to-use web application, designed so you can quickly build natural conversation flows between your apps and users, and deploy scalable, cost effective solutions.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

12 -

Watson Discovery

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/discovery-data>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Add a cognitive search and content analytics engine to applications

to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

13 -

Watson Knowledge Catalog

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://dataplatform.cloud.ibm.com/docs>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Simplify data science and data compliance with IBM Watson Knowledge

Catalog. Make your data easy to find and share while controlling access to ensure appropriate use.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

14 -

Watson Openscale

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://cloud.ibm.com/apidocs/ai-openscale>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    IBM Watson OpenScale tracks and measures outcomes from AI throughout

it'’s lifecycle, and adapts and governs AI in changing business situations

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

15 -

Watson Studio

    * Author: IBM
    * Version: unkown
    * Modified: 17-02-2022
    * Created: 17-02-2022
    * <https://dataplatform.cloud.ibm.com/docs>
    * Tags: cloud service, ai, artificial intelligence, software interface
    * Categories: AI/ML

    ## Description

    Watson Studio democratizes data science and AI to drive innovation

in your business. With a suite of tools for all skill levels, everyone can collaborate to prepare, analyze, and model data. You can write Python or R code in notebooks, visually code on a graphical canvas, or automatically build models.

    ## SLA

    https://cloud.ibm.com/docs/overview?topic=overview-slas

    ## Data

    The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

16 - Communication Monitoring

Description

Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk.

Voice & Text Analytics

Supports a variety of data sources, including text and voice

Contact center analytics

Open API & Integration with hundreds of 3rd party systems, including CRM

Customer Experience Analytics

Improve revenue by uncovering hidden insights from customer conversations

Sentiment & tone analysis

Predict customer concern & churn

Quality Assurance

Contact center analytics to ensure staff meets quality requirements

Automate the supervision process for workforce monitoring

In addition, Cognitive View offers custom pricing for advanced modules like compliance, conduct risk, and video analytics which is not mentioned here. Please connect with mailto:sales@cognitiveview.com to discuss your requirements.

Support Information:

Customers can submit issues directly to our support team from our website: https://help.cognitiveview.com (24/7/365). The site allows customer to submit an issue report or leave a message through the chat support. Please include as much detail as possible on the issue. Online support is available during standard business hours (M-F 10:30 AM -9 PM AEST). Off-hours support is finite and responses may be delayed.

To submit additional information, include attachments/screenshots, or escalate an urgent issue, please e-mail us at support@cognitiveview.com.

A member of our team will respond immediately upon receipt. For further information please visit: https://help.cognitiveview.com/hc/en-us/articles/360053544894-Cognitive-View-Application-Support-Services.

Version

unkown

Documentation

https://help.cognitiveview.com/hc/en-us/categories/360003768493-Cognitive-View-Platform-Documentation

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

17 - Ibm Match 360 With Watson

Description

Use IBM Match 360 with Watson to quickly build data pipelines for analytics and other data science use cases using master data. Start with your IBM MDM Advanced or Standard Edition entities, or with any data assets containing party information from the knowledge catalog and quickly map and model new attributes to your data model for a more complete view of your customers. The AI-powered matching engine speeds configuration using the same statistical methods clients have relied on to produce accurate match results. Results can be accessed via RESTful APIs, exported to flat files, or viewed online via the entity explorer.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/mdm

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

18 - Knowledge Studio

Description

Teach Watson the language of your domain with custom machine learning models that identify entities and relationships unique to your industry in unstructured text. Build your models in a collaborative environment designed for both developers and domain experts, without needing to write code. Use the models in Watson Discovery, Watson Natural Language Understanding and Watson Explorer.

Version

unkown

Documentation

https://cloud.ibm.com/docs/watson-knowledge-studio?topic=watson-knowledge-studio-wks_tutintro

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

19 - Language Translator

Description

Neural Machine Translation comes standard for each language pair. Corpus customization allows you to create your own translation models which account for regional or industry-specific terms. Instantly translate your content into multiple languages. From translating documents, apps, and websites to creating multilingual chatbots, what will you build?

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/language-translator

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

20 - Machine Learning

Description

IBM Watson Machine Learning is a full-service IBM Cloud offering that makes it easy for developers and data scientists to work together to integrate predictive capabilities with their applications. The Machine Learning service is a set of REST APIs that you can call from any programming language to develop applications that make smarter decisions, solve tough problems, and improve user outcomes.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/machine-learning

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

21 - Natural Language Understanding

Description

Use advanced NLP to analyze text and extract meta-data from content such as concepts, entities, keywords, categories, sentiment, emotion, relations, and semantic roles. Apply custom annotation models developed using Watson Knowledge Studio to identify industry/domain specific entities and relations in unstructured text with Watson NLU.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/natural-language-understanding

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

22 - Speech To Text

Description

The Speech to Text service converts the human voice into the written word. The service uses deep-learning AI to apply knowledge of grammar, language structure, and the composition of audio and voice signals to accurately transcribe human speech. It can be used in applications such as voice-automated chatbots, analytic tools for customer-service call centers, and multi-media transcription, among many others.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/speech-to-text

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

23 - Statum Kpi

Description

Amberoon Statum KPI is a performance management solution that helps banks directly measure and manage their performance against peer banks. Unlike traditional operational analytics systems, Statum provides sharp insights into the future through rigorous analysis of performance patterns across multiple financial services institutions. Statum KPI leverages advances in AI, data engineering and security to create a system of insight to support key operational decisions.

Support Information

Customers can submit issues directly to our support team via email: statumkpi_help@Amberoon.com (24/7/365). You can expect a response to all help desk tickets within one (1) business day. Daytime support responses will be done during standard business hours (M-F 8AM - 5PM US PST), with the exclusion of Federal and Bank Holidays.

Support Locations: US and India

Service Status Page: https://ibmbroker.amberoon.com/statumservicestatus

Version

unkown

Documentation

https://www.amberoon.com/amberoon-statum

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

24 - Text To Speech

Description

The Text to Speech service converts written text to natural-sounding speech. The service streams the synthesized audio back with minimal delay. The audio uses appropriate cadence and intonation for its language and dialect to provide voices that are smooth and natural. The service can be used in applications such as voice-automated chatbots, as well as a variety of voice-driven and screenless applications, such as tools for the disabled or visually impaired, video narration and voice over, and educational and home-automation solutions.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/text-to-speech

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

25 - Tone Analyzer

Description

People show various tones, such as joy, sadness, anger, and agreeableness, in daily communications. Such tones can impact the effectiveness of communication in different contexts. Tone Analyzer leverages cognitive linguistic analysis to identify a variety of tones at both the sentence and document level. This insight can then used to refine and improve communications. It detects three types of tones, including emotion (anger, disgust, fear, joy and sadness), social propensities (openness, conscientiousness, extroversion, agreeableness, and emotional range), and language styles (analytical, confident and tentative) from text.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/tone-analyzer

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

26 - Watson Assistant

Description

Watson Assistant lets you build conversational interfaces into any application, device, or channel. Add a natural language interface to your application to automate interactions with your end users. Common applications include virtual agents and chat bots that can integrate and communicate on any channel or device. Train Watson Conversation service through an easy-to-use web application, designed so you can quickly build natural conversation flows between your apps and users, and deploy scalable, cost effective solutions.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/assistant

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

27 - Watson Discovery

Description

Add a cognitive search and content analytics engine to applications to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/discovery-data

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

28 - Watson Knowledge Catalog

Description

Simplify data science and data compliance with IBM Watson Knowledge Catalog. Make your data easy to find and share while controlling access to ensure appropriate use.

Version

unkown

Documentation

https://dataplatform.cloud.ibm.com/docs

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

29 - Watson Openscale

Description

IBM Watson OpenScale tracks and measures outcomes from AI throughout it'’s lifecycle, and adapts and governs AI in changing business situations

Version

unkown

Documentation

https://cloud.ibm.com/apidocs/ai-openscale

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/

30 - Watson Studio

Description

Watson Studio democratizes data science and AI to drive innovation in your business. With a suite of tools for all skill levels, everyone can collaborate to prepare, analyze, and model data. You can write Python or R code in notebooks, visually code on a graphical canvas, or automatically build models.

Version

unkown

Documentation

https://dataplatform.cloud.ibm.com/docs

SLA

https://cloud.ibm.com/docs/overview?topic=overview-slas

Data

The IBM Watson data usage and privacy policy is described here:https://www.ibm.com/watson/data-privacy/